Returns / Exchanges

Our Returns Policy

If you are not happy with your purchase you can return it to us. We have kept it simple here’s how it works;

You may exchange most unused and unopened products within 14 days after receipt of goods  for alternative items or a full refund. Refunds will not be given after 14 days unless faulty. All items are returned at the customer’s expense, unless faulty.

All items must be returned to us in original packaging, unworn or unused. All original labels and tags must be intact and as you received them.

Due to our strict health and hygiene regulations Spicy Moments will not accept returns of any of our intimate products such as adult toys, bondage gear, creams or lubricants if they have been used.

We do not accept returns for pants, thongs, shorts, hosiery or bodystockings unless faulty for hygiene reasons.

Goods are returned at customer’s own expense (unless faulty) and are the responsibility of the customer until they have been accepted back at our offices. We strongly recommend a recorded or courier delivery service for this purpose for your own protection. Carriage will be charged on exchanged goods and also rejected returns that are returned to the customer.

All goods are checked by our staff before posting.

Spicy Moments adhere to The Consumer Contracts Regulations (June 2014).

Faulty Goods

  • If your item is faulty we will issue a full refund within 7 days of receiving the returned item.
  • Spicy Moments will guarantee your item for six months after purchase.
  • You can also use your manufacturers guarantee or warranty if your product develops a fault.

To return or exchange an item please use our customer service section.

Size Charts

We work with different suppliers. All of them have a unique size chart. For easier navigation, every item has a size chart in the product pictures gallery. Simply click on the size chart image in the gallery and read the size you need to buy. 

In case you are buying for someone else and don't know the right size - use the gift option and let that person choose for themselves.   

Check our gift card options: